Refund Policy

This Refund Policy explains how Skill Point Inc. (“Skill Point,” “we,” “us,” or “our”) handles cancellations and refunds for our consulting, advisory, and training Services.

1. Free Consultations

Initial consultations booked through our website are provided free of charge. No fee applies, and no refund is applicable. We ask that you provide reasonable notice if you need to cancel or reschedule so we can offer the time slot to another client.

2. Paid Engagements

For paid consulting, advisory, fractional leadership, or training engagements, refund terms will be specified in the applicable signed agreement or Statement of Work (SOW). In the absence of specific terms in the SOW, the following general policy applies:

• Before work begins: If a client cancels an engagement before any work has commenced, a full refund of any deposit or upfront payment will be issued, less any non-recoverable costs already incurred.
• After work begins: Once Services have commenced, fees for work already performed are non-refundable. Any unearned portion of prepaid fees for work not yet delivered may be refunded at Skill Point Inc.’s discretion.
• Retainer or milestone-based engagements: Refunds, if any, will be prorated based on Services actually delivered up to the point of cancellation.

3. How to Request a Refund

To request a refund, contact us directly using the information below. Please include your name, the engagement or invoice details, and the reason for your request. We will review requests on a case-by-case basis and respond within a reasonable timeframe.

4. Non-Refundable Items

Certain costs may be non-refundable regardless of cancellation timing, including but not limited to third-party expenses incurred on the client’s behalf (e.g., assessment tools, travel booked for the engagement) and time already spent on deliverables.

5. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. The policy in effect at the time an engagement is booked will apply to that engagement.

6. Contact Us

If you have questions about this Refund Policy, contact us:

Skill Point Inc. Phone: 713-822-7448 Email: admin@skillpoint.com